Please do not post twice http://forums.adobe.com/thread/1447858?tstart=0
You don't upgrade, you buy the new version, which now is 12
If you mean you are having problems installing version 11, read next
Select a topic, then click I STILL NEED HELP to start Premiere Elements chat
Not knowing which of your duplicate threads will be deleted, I am doing a copy/paste here of my reply from your other thread.
Please do not duplicate your threads. That tends to confuse the person posting the thread question as well as those trying to answer.
You will need to purchase Premiere Elements 11 from an authorized reseller that still has it in stock. Adobe direct sells only with the current version which is 12. You can obtain tryout files for Premiere Elements 11 from the following web site. Make sure to follow the "Note: Very Important Instructions" on that web page so that you do not get Access Denied message. But, that web lets you use the Premiere Elements tryout but does not sell Premiere Elements 11.
So, for tryout purposes, great. For purchase, no.
You can obtain the free 30 day tryout of Premiere Elements 12 from Adobe at the Adobe web site and even purchase it from Adobe. Also, you can purchase Premiere Elements 12 from an authorized reseller and then insert the purchased serial number in the Adobe download if you did not want to purchase directly from Adobe.
Remember tryouts are going to give you exports with the Adobe watermark. The Adobe watermark can be removed from Premiere Elements project after purchase of the program. Those Adobe watermarks cannot be removed from exports of the tryout even after purchase.
All Premiere Elements versions are standalone products. Upgrade reflects a price difference for someone who has an earlier version versus someone who does not.
With your Premiere Elements 7, are you getting message such as
Please review and consider and then let us know how we can be of assistance.
Please let us know the outcome of your Premiere Elements issues. And, please do not hesitate to ask questions or ask for clarification.
Welcome to the forum.
As this thread has the most posts, and since ATR was kind enough to Copy/Paste his reply here, I have Deleted the duplicate post.