9 Replies Latest reply on Aug 10, 2015 6:39 AM by laurie_g

    Can't sign in to Adobe Creative Cloud

    Blakeyg Level 1

      Two days ago I received notification via the Creative Cloud that some apps were ready to update.

       

      On opening the updater I was asked to login, despite having entered my credentials previously which should have been saved. On entering my credentials again I immediately got logged out with message "You've been signed out".

       

      Thinking that Adobe might have force reset user passwords post Heartbleed patching (http://heartbleed.com/) but not sent users a notification email, I then followed the link to the Account/Password FAQ (http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html). I then requested a password reset, followed the link from the automated email and created a new password.

       

      The new password works on the Forums but I am still not able to log into Adobe Creative Cloud. I still get logged out immediately with the message "You've been signed out".

       

      Adobe's management of user accounts/passwords is historially woeful so it's understandable that users are seriously concerned about this latest issue.

       

      Can you please advise:

       

      * Has Adobe been affected by the Heartbleed bug?

      * If yes, have you patched your OpenSSL, acquired new certificates, generated and deployed new SSL keys, and revoked old keys and certs?

      * When do you expect the Creative Cloud login bug to be resolved?

       

      Thanks,

      Blake