Your paid Cloud subscription login SHOULD activate the program
Chat Now button near the bottom for Activation and Deactivation may help
i have just come off the technical support chat and they have had to escalate it to the next level as he couldnt sort the problem out.
He got me to sign in and out several times and checked a few things on my computer but it still keeps saying 27 days left of lightroom
The strange thing is if i sign into the Mobile app on my ipad it says 26 days left and at the bottom DISK USAGE 18GB of 57GB.
Its really not worth using lightroom yet as i dont want to start my photo collection until this issue is sorted in case i have to delete everything.
The technician said they will either phone me or email a resolution.
I am having this exact same problem only my "trial" has run out and I'm locked out now. Not only that, my account shows I have no subscriptions nor have I any on record.. However my bank statement shows that I am still being billed regularly by Adobe.I am only about a month into my years subscription
I have just signed into my lightroom and the issue is now fixed and shows I am now subscribed instead of trial.
You need to go to the CHAT link I posted
I left feedback on that page ( very positive)
Many thanks for your advice and help too john.
I also have the exact same problem. For me, I have 24 days remaining on Lightroom mobile trial, but I subscribed to Photoshop Photography Creative Cloud program last night. Lightroom 5 and Photoshop CC work fine and don't ask me to enter a serial number or indicate trial status.
I just spoke with support on chat. They had me reinstall Lightroom 5 which didn't help (I had already tried it before, signed in and out, etc.). Any other ideas...?
Discussions of RE-installing
-using the cleaner after uninstalling and before reinstalling may help
Hi John, thanks for the fast response. I am not sure that would help me in this case, because when I reinstall the iPad app, as soon as I log in to my Adobe account it shows the trial period. This is independent of whether or not Lightroom 5 is installed or logged in on my Mac.