14 Replies Latest reply: Apr 11, 2014 12:49 PM by bob.treitman RSS

    This is very frustrating

    Pete Millington

      I just spent 5 minutes writing my technical question whilst logged in to the trouble shooting section and then I get redirected here, have to type in further answers to personal questions and now discover my question has disappeared into the ether. I'm not sure I have the mental energy to write the whole thing all over again.

       

      So instead, for now, can I make the observation that you shouldn't have a trouble shooting section giving people a blank box in which to compose a question and then whisk them off to an entirely different part of the website whilst totally disregarding their original question. I need some help as I've just paid a subscription. Being sent off around the houses doesn't bode well.

       

      If I spend another 10 minutes composing my question, will this forum actually help me? With the greatest respect, I am sure you are all lovely people but I'm not seeking a group discussion with other customers. I need technical assistance from someone who works for the company. Have I been directed to the right place?