I purchased Adobe Priemere Elements 12 and downloaded it from the website. The serial number given to me did not work and so I went to register the product on your site. I did this and it said to
wait 30 minutes. It has been over 1 hour and it still does not work.
Please help I just want to use the product I bought.
Select a topic, then click I STILL NEED HELP to start Premiere Elements chat
PS - this is not Adobe support, it is a user to user forum with the space provided by Adobe
Adobe contact information - http://helpx.adobe.com/contact.html
As has been pointed out, this is not Adobe. We are Premiere Elements users who try to help other Premiere Elements users with their Premiere Elements workflows.
I would suggest that you contact Adobe via Adobe Chat using the following specific link. Click on the link below and when it opens, click on the question "Still Need Help? Contact Us." to bring up the Adobe Chat to discuss "Orders, Refunds, and Exchanges".
The above should get you the help that you need to sort through the details of your order.
Please let us know the outcome.