1. Please update Extension Manager CS6 to the latest version 6.0.8. You can download the patch file from http://www.adobe.com/exchange/em_updates/ then install it, or you can update it with Adobe Application Manager / Adobe Creative Cloud.
2. Then launch Extension Manager as administrator for the first time. On Windows, right click EM then select “Run as administrator”; on Mac, use sudo command in Terminal as follows:
Input the following command then press "Return" key. Don't miss the double quotation marks.
sudo "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/Adobe Extension Manager CS6"
Input password of administrative user then press "Return" key.
3. If EM starts up correctly, you don’t have to run it as administrator next time.
I can't open EM even using administrator's role.
Sorry, I finally did it. Many thanks.
I'm having this same issue with Extension Manager CC. I downloaded the latest version and ran the commands above in terminal (suggested by Carl Sun), but neither have fixed the issue. When I open the Extension Manager app, the window opens, but I just get a spinning clock, like the application is loading, but it never actually loads. Opening the Adobe Exchange panel within Photoshop CC also results in a forever spinning loading wheel.
Victor, how were you able to get it to work?
Please generate log files and send it to email@example.com.
1. In Terminal window, run the following commands in turn:
cd ~/Library/Application\ Support/Adobe/Extension\ Manager\ CC/
2. Open Finder, hold down "option" key, click menu "Go"->"Library" to go into hidden Library folder, then go to its subfolder "Application Support/Adobe/Extension Manager CC/Log", check whether file ExManCoreLibLog.YES exists.
3. Launch Extension Manager CC.