As mentioned in my post, I have run this fix with no success. Any other solution(s)
Reinstall using the Cleaner tool between uninstall and resinstall. It really isn't a big deal so long as you deactivate before uninstalling.
Okay looks like I have little option.
Will I lose my custom presets and actions when reinstalling?
I assume deactivation preserves the license activation code so that I don't have a problem reusing the serial number a 2nd time.
Can you please clearly explain the process?
- Am unsure how to deactivate seeing as I can't access the program as normal
- Access to Cleaner Tool (download??)
I am really worried I might end up losing the program completely.
Yes, you can deactivate before uninstalling, but you should take the option to leave the serial number on the machine unless you are going to sell or donate it.
When uninstalling, you have the option to keep your preferences. Anything that was not installed by Photoshop will remain on the hard drive when you uninstall.
Here is the location for the cleaner tool.
Try starting and running Photoshop in Safe Mode. That might allow you to deactivate it. I don't know for sure, but it is said that if you reinstall to exactly the same hardware envirnment, Adobe sees it as the same activation. If that is not the case then it is a phne call to Customer Support, and while that can sometimes be lebgthy process, I have never heard of them refusing to reset activations.
There should be no problem regards presets, but just to be safe, enable 'View hidden files folders and drives' in Explorer, and go to
C:\users\your user name\app data\roaming\adobe\adobe cs6\presets
And back up the contents to another location. In fact I coppied the entire App Data file tree before embarking on a complete system reinstall recently.
Before starting, log on to your Adobe account, and make sure your serial number is there. I would download the install file linked from your account, to be sure I had a nice up to date file.