Can you try uploading via browser by going to www.creative.adobe.com.
This is an open forum, not a direct link to Adobe support
Please go back to your message #2 with a web browser and remove your personal information so a "web crawler" does not add you to a spam database
If you reply by cell phone or email, be sure you do not include a signature file
I didn't realise I had put that information out there. Now removed.