2 Replies Latest reply on Aug 15, 2014 10:56 AM by Maximo3

    Flash Player Install failed with error code: 30

    michaelss Level 1

      Hi, I want to report a problem with the Adobe Flash Player 13.0.0.182 (Mac OS X, English) installer on OS X 10.9.2. Mavericks.  I'm posting this so the engineers will know what to fix in the next update version.

       

      I have a 2013 iMac so according to Adobe blog posts it shouldn't be affected by the invalid cpu instruction issue.

       

      Symptom is the first installer downloads the 2nd, starts to launch it, then quits it with "Error: Unable to proceed with the installation" and a green (success?) checkmark.  The GUI provides no other assistance except to "FINISH", which leads to the generic "Adobe Flash Player could not be installed." page.

       

       

      The system log says: Adobe Flash Player Install Manager[22567]: Install failed with error code: 30.

       

      The FlashPlayerInstallManager.log says:

      2014-04-13 16:12:01 -0500 [I]  IM: ---------- log start ----------
      2014-04-13 16:12:01 -0500 [I]  IM: All install checks pass
      2014-04-13 16:12:01 -0500 [W]  IM: Unexpected umask value for process: 0
      2014-04-13 16:12:06 -0500 [I]  IM: User does not have any processes that need to be closed.
      2014-04-13 16:12:06 -0500 [I]  IM: [install started]
      2014-04-13 16:12:06 -0500 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
      
      2014-04-13 16:12:06 -0500 [E]  RA: 
      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':
       {
          NSFileCreationDate = "2014-03-27 04:20:43 +0000";
          NSFileExtensionHidden = 0;
          NSFileGroupOwnerAccountID = 0;
          NSFileGroupOwnerAccountName = wheel;
          NSFileHFSCreatorCode = 0;
          NSFileHFSTypeCode = 0;
          NSFileModificationDate = "2014-03-27 04:20:43 +0000";
          NSFileOwnerAccountID = 0;
          NSFileOwnerAccountName = root;
          NSFilePosixPermissions = 2541;
          NSFileReferenceCount = 1;
          NSFileSize = 13348;
          NSFileSystemFileNumber = 4892044;
          NSFileSystemNumber = 16777224;
          NSFileType = NSFileTypeRegular;
      }
      
      2014-04-13 16:12:06 -0500 [E]  RA: 
      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':
       {
          NSFileCreationDate = "2014-04-07 13:43:21 +0000";
          NSFileExtensionHidden = 0;
          NSFileGroupOwnerAccountID = 0;
          NSFileGroupOwnerAccountName = wheel;
          NSFileModificationDate = "2014-04-13 21:12:06 +0000";
          NSFileOwnerAccountID = 0;
          NSFileOwnerAccountName = root;
          NSFilePosixPermissions = 449;
          NSFileReferenceCount = 12;
          NSFileSize = 408;
          NSFileSystemFileNumber = 4552991;
          NSFileSystemNumber = 16777224;
          NSFileType = NSFileTypeDirectory;
      }
      
      2014-04-13 16:12:06 -0500 [E]  IM: [install failed: 30]
      2014-04-13 16:12:06 -0500 [E]  IM: Install failed with error code: 30.
      2014-04-13 16:12:06 -0500 [I]  IM: ----------  log end  ----------