stuck at Verify your email address

[migero_neko]

so i entered invaild email the first time and now i can't signout to login

theres only option to resend and continue

[Jeff A Wright]

Moving this discussion to the Creative Cloud forum.

Migero_neko if you are facing difficulties verifying your e-mail address then please contact our support team directly at http://adobe.ly/yxj0t6.

[rjp2525 · Accepted solution]

Hey migero_neko,

I ran into the same issue myself. I returned home for college this weekend and tried putting Creative Cloud on my laptop... However, a year prior I had attempted to register an account on an email from a domain I no longer own - I never activated it so the only options at the Creative Cloud application are "Continue" or "Resend" and the settings dropdown menu contains a pretty useful assortment of options... We got a "Help", "Pin to Notification Area" and an "Exit" button. After battling with those for a couple hours by myself, I finally contacted support...

It turns out some of the solutions i tried from the forums here I was doing in the wrong location. If you're on Windows try the following steps, as they worked perfectly for me:

1. Exit out of the Creative Cloud desktop application
2. Press the Windows Key + R to open the Run window
3. In the Run window, type "appdata" (without the quotes) and hit enter. This should open your AppData folder.
4. Open the "Local" folder
5. Open the "Adobe" folder
6. Finally open the "OOBE" folder
7. Inside the OOBE folder, there should be a file named "opm.db" - delete it. It contains the old account data.
8. Once you've deleted opm.db, launch Creative cloud again and try to sign in. It should now prompt you for an email and a password!

Don't delete the folder or rename it, just delete the one file above. Just as a reminder the file is not in the Roaming folder, it's in Local. Hopefully it works for you as well, good luck!

[Aaron_M_Coleman]

Dude i dont think you know how much you helped me i spent hours getting pissed off at my PC and this simple list fixed everything. i knew i needed to wipe the data but i didnt know how, you did though! thanks a bunch!

[coreyd12030135]

You . . . saved . . . my life . . . Thank you!

[donaldb97382500]

thank you sooo much

you litteraly saved my day

[jakob_michaelsen]

what if its on mac

[nicholass95658697]

• Mac OS: You can locate the OPM.db file in the /User/<user>/Library/Application Support/Adobe/OOBE folder.

[lottiefarrell]

Where can I find this? where do you look to go through these steps?

[CassandraLauren]

I seriously just went through 3 different customer service reps from Adobe who were clueless on how to help me, and here you are just sharing knowledge and solving all my problems. Thank you so much. Sending you so many high fives!

[jsmith_0719]

This worked, but only after I went into the Task Manager and right-clicked to select End Task on all the CreativeCloud processes running in the background. Otherwise, I was received an error that the file was in use and could not be deleted.  So helpful! Thank you!

[torrerac]

Hi trying to delete the file but it wont allow me cause it's "open in creative cloud", but nothing is open?

[raeb81059970]

What if you're on a mac

[jakob_michaelsen]

some one Help!!!

[ajm60465879]

YOU ARE A LIFESAVER!! THANK YOU, THANK YOU, THANK YOU!!

[revitab67552090]

it says it cannot be completed because the file is open in CC cloud but I  closed it and says the the same. what should I do?

[Abambo]

revitab67552090  wrote

it says it cannot be completed because the file is open in CC cloud but I  closed it and says the the same. what should I do?

I suppose "it cannot be completed" means deleting the opm.db file. If that is the case, reboot and do your operations immediately after the reboot. If that does not work, boot in safe mode and delete the file.

[LashLarou]

Safe Mode lets you delete it

[LashLarou]

Same problem

[nickp99076075]

I have the same issue

[Abambo]

try the solutions as indicated above.

[Amphibia]

Thank you @rjp2525 This helped to get around the e-mail verification screen.

At the same time, this is incredibly stupid design on Adobe's part, and I can't believe it's still present in 2019 in the age of feedback driven design. What's the point about displaying two options - "resend verification" and "check again" - if the user is signing in with the wrong account. It seems very odd to require messing with windows files when a simple "log to different account" link would help, and I can see this being a very common situation users get into.

[seanj5600018]

Unfortunately this is still a problem to this day, guess its gonna be a 2020 problem as well.  This is really annoying but hopefully I can fix it.

[jsmith_0719]

It does work Sean, Just amazing that we have to go that deep into our system in order to fix a software issue. Especially for what we pay for updates and maintenance in our subscription costs.

[alejandroavilalopez]

Thank you so much!!!