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I ran into the same issue myself. I returned home for college this weekend and tried putting Creative Cloud on my laptop... However, a year prior I had attempted to register an account on an email from a domain I no longer own - I never activated it so the only options at the Creative Cloud application are "Continue" or "Resend" and the settings dropdown menu contains a pretty useful assortment of options... We got a "Help", "Pin to Notification Area" and an "Exit" button. After battling with those for a couple hours by myself, I finally contacted support...
It turns out some of the solutions i tried from the forums here I was doing in the wrong location. If you're on Windows try the following steps, as they worked perfectly for me:
- Exit out of the Creative Cloud desktop application
- Press the Windows Key + R to open the Run window
- In the Run window, type "appdata" (without the quotes) and hit enter. This should open your AppData folder.
- Open the "Local" folder
- Open the "Adobe" folder
- Finally open the "OOBE" folder
- Inside the OOBE folder, there should be a file named "opm.db" - delete it. It contains the old account data.
- Once you've deleted opm.db, launch Creative cloud again and try to sign in. It should now prompt you for an email and a password!
Don't delete the folder or rename it, just delete the one file above. Just as a reminder the file is not in the Roaming folder, it's in Local. Hopefully it works for you as well, good luck!
Dude i dont think you know how much you helped me i spent hours getting pissed off at my PC and this simple list fixed everything. i knew i needed to wipe the data but i didnt know how, you did though! thanks a bunch!
You . . . saved . . . my life . . . Thank you!
thank you sooo much
you litteraly saved my day
What if you're on a mac
some one Help!!!
what if its on mac
YOU ARE A LIFESAVER!! THANK YOU, THANK YOU, THANK YOU!!