4 Replies Latest reply on Apr 14, 2014 6:50 PM by Mike M

    Adobe Flash Player Update


      I keep getting a message that my Adobe Flash Player needs to be updated and your help screen does not help me at all. Nothing seems to work.

        • 1. Re: Adobe Flash Player Update
          1940joan Level 1

          Who do I contact to this problem fixed?

          • 2. Re: Adobe Flash Player Update
            Mike M Level 6

            What OS?

            What browser?

            • 3. Re: Adobe Flash Player Update
              1940joan Level 1

              windows 8 and internet explorer.

              • 4. Re: Adobe Flash Player Update
                Mike M Level 6

                Flash Player for Internet Explorer in Windows 8 is embedded by Microsoft and CANNOT be updated here. You must run WIndows Update to update your Flash Player for IE.


                If it's IE11 and you still see "You need the latest Flash Player" messages, here's why:

                "User-Agent Strings"


                That doesn't mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.


                Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser.

                User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video.

                Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome).

                Problem is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.

                The trouble with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player when you use IE11.

                YouTube... has converted to HTML5 video so if it doesn't detect Flash Player, it can display HTML5 (MP4) video which requires no plug-in to play.

                Facebook can't do that, because HTML5 doesn't apply to games... only video.

                Microsoft has no plans to "fix" the mess they've created because they think it's a great idea to block you out of the websites you visit.

                They recommend using "Compatibility View" and pretending that you're using an older verison of IE...

                Problem with that is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.

                I'm not big on "pretending" so I recommend actually using another browser.

                Firefox (from Mozilla)

                Opera (from Opera)

                Safari (from Apple)

                Chrome (from Google)

                ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.