1 Reply Latest reply: Apr 14, 2014 11:59 AM by StacySison RSS

    Cancellation procedure

    cmgreenlnd

      I have tried several times in the past hour to connect with someone who can help. In all cases, the chat folks were to transfer me, which did not happen in any of the cases. Please send the snail mail address for customer service. This cannot be done on-line

       

      CANCEL, please PDF pack order number AS0120125939 if you can.

        • 1. Re: Cancellation procedure
          StacySison Employee Hosts

          Hi Christine,

           

          I apologize for the trouble you have gone through.

           

          I'd like to help.

           

          It looks like you have two subscriptions to PDF Pack. I will cancel the one you mention above purchased yesterday.

           

          You should see a refund on your credit card within 7 - 10 business days.

           

          Let me know if there is anything else I can assist you with!

           

          Kind regards, Stacy