I purchased the single month membership for photoshop CC.
A few days ago i recieved an email with an invoice for the next month. The costs were the same, but the owed amount was 0 (zero).
This confused me a little bit, but i didn't think much of it because i purchased the product for 1 month only (i assumed).
Just now i openend PS and it said i could still work in offline mode for 27 days. I figured my 1 month was over.
I then clicked what i thought was the confirmation button and when i did a window popped up saying my product was activated again.
I'm confused... Do i need to pay something? Is the credit card i made the initial payment with charged for another monthly payment? Does the membership automatically renew itself if i don't manually cancel?
And the invoice i got through email wasn't clear to me at all also.. Can someone please clarify?
Welcome to Adobe Forum,
The CC was recharged for the month of April 2014, you need to cancel it so that it does not get recharged.
To avoid next month recharge, refer to http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html & cancel it.
Thank you very much Rajshree,
So if i understand correctly:
The credit card is charged with at least next month (april) payment, and i have to cancel it to not get charged for May? (this is important cause i used a friends credit card and i'll have to notify him...)
And may i ask why adobe automatically recharges, when i paid a relatively higher fee to specifically get the 1 month membership? Isn't that defeating the whole purpose of the offer? If i'm wrong i apolagize, but if not this should definitely be communicated more clearly to costumers who seek a no nonsense 1 month only deal. Without these kinds of troublesome and confusing constructions.
Sorry i do mean this in the kindest way. I hope you can still answer my question.