Sorry to hear you have been having issues. First thing to do, I would suggest is to launch Adobe Extension Manager if you have it. Check what version you are running and then download and run the updater or the installer if you do not have Extension Manager installed from here:
If that does not work, let me know and I will get one of the engineers to look into it.
Jonathan, thanks, but that it not working for me. I show to have CS6 Version 126.96.36.199, not shown as an update on the page you gave me the link to. Additionally, I would think I would need the CC version anyway. The CC installer asks for it to be updated when I open it, and then I get an error message with no reference number as to what the error is; it says:
We’ve encountered the following issues:
Please connect to the internet then try again.
I would appreciate some more help.
Can you please disable Norton and repeat the update process.
Norton will be preventing a licensing check from Extension Manager and it will also be preventing Creative Cloud to update.
I look forward to hearing about your progress.