Is this happening in all the cases when columns are created on master pages and then this to and fro is done.
Or if possible can you share your assets(indd and idml file) to get the dive of the issue.
my id is firstname.lastname@example.org
While there may well be a bug, your workflow is a disaster waiting to
Roundtripping like that is not advisable at all. Either get the client to
upgrade or work in CS4 (assuming you've been upgrading along the way.)
BTW, why are they sending you back IDML files?
This is the first time it's happened since we started sending the masters to them.
And no, it's not all the pages with the master applied, but most of them. Specifically the C-Master page.
Unfortunately I can't share for confidential reasons!
I agree 100%
They are a nightmare and won't upgrade at such a late stage of the projects. They send by IDML files out of ignorance, I have however got the INDD files back from them though. They are fine. I guess it's just a bug with IDML files — will definitely avoid those in the future.
Thanks for you quick response Bob (and Monica)