I have been trying to purchase Creative Cloud (Student & Teacher) and I keep getting this error - "Payment Authorisation Failed".
There's really no help coming from the Adobe India team, there's just one number that I managed to get through to - 18001205567, the first time I got through some person asked me to e-mail my problem to email@example.com ....the e-mail promptly bounced, so I called the number again and someone else asked me to call another number (which, I discoverd, does not exist) and she also asked me to go to a chat link (which, surprisingly, does not exist either!). When I tried calling the number (18001205567) again, it was switched off!!!
I am so frustrated, I have no idea what to do - the offer is on for a limited time only and I do not want to miss the opportunity of buying this product just because of a technical glitch which I do not fully understand. I whish Adobe India was a little more helpful!
I am eligible for buying this product through this offer as I am heading a school in my area.
Hi Karen.y.t ,
Welcome to Adobe Forums.
We are sorry for this inconvenience caused . You can refer to the below mentioned link to contact us and our Customer Support team will surely help you with the concern -
Let us know if that helps !
When I click on the link, it says "Authentication Required" and asks me to punch in my ID and Password. Unfrtunately, none of my IDs nor passwords seem to be working - neither my Adobe Creative Cloud ID, nor my Adobe Forum ID.
Seems like I've hit a dead end!!!!!!!