3 Replies Latest reply on Apr 15, 2014 9:25 PM by flyingj481

    SWF embedded files blank until click on them.  Presenter 9

    courtmc8 Level 1

      Hi,

      Recently upgraded from Presenter 7 to Presenter 9.  Using Powerpoint 2013 on a Win 8.1 machine. 

       

      I'm updating existing files that contain some short demos created in Captivate and saved in .swf fromat.  These files worked fine when I was on Adobe 7.  I have now made some changes to the presentation, but have not changed the demos at all.  Nothing was changed on those slides or in the demos, I've just made some other other changes to the presentation and am trying to republish the updated version.

       

      The problem is, when I play back the presentation, the demos start out completely blank- white screen.  I see the 'adobe captivate, buffering' bar and then the audio starts but not the video.

      before load.png

       

      I discovered that when I click anywhere on the playback bar, the video then appears, and I can go back to the beginning of the demo and it plays properly.

       

      after click.png 

      Also, I believe once I've done that once, when I go back to that same slide it will then play with the video properly starting at the beginning.

       

      Can someone give me some insight as to what is different in Presenter 9 that is making the SWF files behave in this way and what to do about it??

       

      thank you!

        • 1. Re: SWF embedded files blank until click on them.  Presenter 9
          flyingj481 Adobe Community Professional (Moderator)

          Two clarifying questions:

           

          1. What version of Captivate was used?

           

          2. What version of Presenter 7 were you using (there is 7.0.0, 7.0.1, 7.0.2, 7.0.5, 7.0.6, and 7.0.7)?

           

          Captivate 4 and older would output to AS2, and Presenter 7.0.6 and older also output to AS2. Presenter 7.0.7 and newer outputs to AS3, so you would need to republish the SWF file from Captivate, using a newer version of Captivate (though I recall that Captivate 4 had the option to output to AS3), to be compatible with Presenter 9.

           

          AS = Action Script

          • 2. Re: SWF embedded files blank until click on them.  Presenter 9
            courtmc8 Level 1

            Not sure on the captivate version, I think 3.  it was presenter 7.0.6 so it sounds like updating the files is needed. 

             

            This may be a dumb question but will new versions of captivate open the old files to convert them?

             

            and, so far can't find the original .cp files, the demos were created in 2010 a couple of laptops ago!  is there another way to convert the existing .swf files into something that will play in presenter 9??

             

            thank you!

            • 3. Re: SWF embedded files blank until click on them.  Presenter 9
              flyingj481 Adobe Community Professional (Moderator)

              If you can locate the cp files, then Captivate should be able to update the files to the newer version of Captivate.

               

              As far as the SWFs, there is not a way that I know of to update them to AS3. Dealing with compiled files is a whole nother ball of wax.

               

              Depending on how hard it is to find the source files, it may be easier to just create new Cp projects.