2 Replies Latest reply on Apr 16, 2014 7:30 AM by Lynne317

    Error in Updating Photoshop CS6


      Why am I unable to update PhotoshopCS6? Error U44M1P7?

        • 1. Re: Error in Updating Photoshop CS6
          Ashutosh.Nigam Adobe Employee



          It is very unfortunate that you are not getting the latest Ps updates.

          Please confirm your Ps version from Help->About Photoshop and provide us with the following logs.

          You can find them at:

          Installer logs

          For Mac:


          For Win:

          Program Files(x86)\Common Files\Adobe\Installers


          AAM logs

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:


          You can zip all the files together and send us through mail. This would help us in finding the root cause.

          Appreciate your help. Apologize for the inconvenience.



          • 2. Re: Error in Updating Photoshop CS6
            Lynne317 Level 1

            Thanks for your prompt reply to my issue with updating Photoshop CS6. I found the AAM Logs quite easily, but ran into a snag while looking for the Installer in the Library\Logs\Adobe\Installer, however I am sending you what I did find. Hopefully, this will help you find out why I can't update Photoshope CS6. If it will help you I did transfer my Creative Cloud Student and Teacher Edition to the Photoshop Photography Program. Thank your for your help and if I need to delve further into my Mac for anything else that will help, please let me know.


            Patricia (Lynne) Daley