2 Replies Latest reply on Apr 16, 2014 7:30 AM by Lynne317

    Error in Updating Photoshop CS6

    Lynne317

      Why am I unable to update PhotoshopCS6? Error U44M1P7?

        • 1. Re: Error in Updating Photoshop CS6
          Ashutosh.Nigam Adobe Employee

          Hi,

           

          It is very unfortunate that you are not getting the latest Ps updates.

          Please confirm your Ps version from Help->About Photoshop and provide us with the following logs.

          You can find them at:

          Installer logs

          For Mac:

          Library\Logs\Adobe\Installer

          For Win:

          Program Files(x86)\Common Files\Adobe\Installers

           

          AAM logs

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:

          C:\Users\<username>\AppData\Local\Adobe\AAMUpdater


          You can zip all the files together and send us through mail. This would help us in finding the root cause.

          Appreciate your help. Apologize for the inconvenience.

          Regards,
          Ashutosh

          asnigam@adobe.com

          • 2. Re: Error in Updating Photoshop CS6
            Lynne317 Level 1

            Thanks for your prompt reply to my issue with updating Photoshop CS6. I found the AAM Logs quite easily, but ran into a snag while looking for the Installer in the Library\Logs\Adobe\Installer, however I am sending you what I did find. Hopefully, this will help you find out why I can't update Photoshope CS6. If it will help you I did transfer my Creative Cloud Student and Teacher Edition to the Photoshop Photography Program. Thank your for your help and if I need to delve further into my Mac for anything else that will help, please let me know.

            Best,

            Patricia (Lynne) Daley

             

             

            Lynne

            beaumarisld@aol.com