I have narrowed it down to after 8.1 but I think mine still worked after that. from what I remember I got a CC update and worked fine on my windows 7 but imediately signed me out on 8.1 and does so every time I try to sign in.
Has to be something Adobe needs to debug. There will have to be an Update from either windows 8.1 or Adobe before this will work.
Please follow the below mentioned step :
Create a new Administrator user account and try to launch Creative Cloud desktop app in new account and try to sign in.
You want me to change my Admin user on my PC ??? This is a little bit complicated you know! All the settings and stuff i will need to fix! Come on, Adobe cannot patch this problem?????
I am very disapointed, i tought Adobe was a more efficient business.
that is a lame excuse saying create a new admin accuont most people dont have the time to change everything over and dont want the risk of losing data surely considering adobe software is so expensive you have the money to make a patch to make it useable rather than making the users who pay make all the effort absolutely awful help by adobe i cant do anything either need adobe flash for work but cant get anywhere with it so thanks adobe with that one
I just tried creating a new Admin user under Windows 8.1 and yes, you're right, it works, i was able to login Adobe CC afterward. But are you aware of all the work this move involve? I would need to reinstall everything and check all the settings of everything... creating a new user is like buying a new computer with a fresh installation of Windows. Its a real pain in the a** !
Adobe should really check this out. You guys are raking in millions and millions of $$$$ every months with the subscriptions of CC, i am pretty sure you have the ressources to fix that.
This is an ABSOLUTELY unacceptable response. There is NO way i'm resetting my entire system to fix this bug. Figure it out or comp me for all my downtime. That's the bottom line. I use this software to make money. I pay this large monthly expense to have access to the latest and greatest that Adobe has to offer. I like the software.
A support response that essentially tells me to reset my entire system is total BS, and is not support at all. You guys make millions. Figure it the heck out.
Ok, I talked with Adobe Technical Support and here's what they told me, it works for me. FINALLY! Do it :
1. AAM Updates Notifier, Adobe ARM, Creative Cloud, coresync, CEF Service Helper, CEPservicemanager, Creative Cloud helper, AdobeCrash Deamon
2. End above process in Task Manger.
3. Now open Run window by clicking on Windows key + R
4. Type %localappdata% and click enter.
5. Navigate to Adobe and OOBE folder.
6. Please delete Opm file in OOBE folder.
7. Launch CC desktop app and see if you can sign in.
If you can't see the Apps, do this :
1. Click on Gear icon at the top right of Internet Explorer browser. (even if don't use Internet Explorer as your browser)
2. Select Internet Options.
3. In the 'Connections' tab, select 'LAN' settings.
4. Once you click on 'LAN' settings, you will be able to view the Local area network settings box.
5. In the LAN settings box, check the box 'Automatically detect settings'.
6. Then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server'
Save it and then try to sign in CC desktop app.
Same as benfal... Finally works !
At least for once, Adobe found a way to correct their bugs without us having to re_install the whole package....
Really the new CC and especially the Desktop CC is pain in the $%#....
It works, we can log in BUT you can't update the apps!! There's still a bug. Iam very pissed off... Iam seriously considering to cancel my membership... And It's too expensive for the service we have!
Could you please give us more details regarding the update failure?
What is the error message? Do you have an error code?
first link, i tried it already and it doesnt' work.
second link, there's only updates for CS6 apps... no CC
i think i will ask Adobe to revoke my membership, i dont want to pay for something broken