Link for Download & Install & Setup & Activation may help
-has links about download/update failures
I have spent so much time with support and internet searching and hours on the phone with tech support. Somehow - even though I was told the update failed, my DW is now the latest version. Other problems I have been having , I have almost solved by myself with trial and error - when the so-called support team could not help me at all. I am disgusted with the whole thing.
I feel like I understand your sentiments exactly. I am at the point of frustrated tears with the CC software. Crashes left and right (doing the simplest of tasks) update failures, and just general feeling of being straight up wallet-raped. I'm paying a monthly service for possibly the worst versions of the software that I've used (going all the way back before the Creative Suite). This is the second weekend in a row that I've tried to sit down and do some freelance work and have spent literally the ENTIRE day trying to sort out my software without accomplishing a single thing.. Utter and complete ********.
The worst part is that I know it's never going to get any better. It'll just get more expensive and less practical. And people will still have to shell out their hard-earned money to use 'industry standard' software.
Sorry, I know this wasn't helpful at all for resolving your issue, but at least take comfort in knowing you are nowhere near alone in this.