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When trying to install latest upgrade of flash player on my Mac, Adobe does not recognize my passwor

New Here ,
Apr 16, 2014 Apr 16, 2014

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When trying to install download of latest upgrade flash player on my Mac Adobe does not recognize my password I can't find phone # for Adove customer service to get help.  What should I do ?

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correct answers 1 Correct answer

New Here , Oct 27, 2014 Oct 27, 2014

Dear Jeromie,

Thank you so much. I went back and tried it again and one of the passwords I had tried earlier and must have typed wrong, worked this time. So I’m good to go.

Adele

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LEGEND ,
Apr 16, 2014 Apr 16, 2014

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It's not an Adobe password, and it's not Adobe that requires it. It's your OS X system admin password and OS X requires it to install anything.

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New Here ,
Oct 27, 2014 Oct 27, 2014

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I've tried several passwords and none have worked.

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Adobe Employee ,
Oct 27, 2014 Oct 27, 2014

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The password prompt is supplied by the operating system, and is intended to protect you from accidentally installing software.  You will get this prompt for any installation outside the App Store context.

If you do not need to enter a username or password when starting your computer, you can probably just leave the password field blank when acknowledging this prompt.

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New Here ,
Oct 27, 2014 Oct 27, 2014

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Dear Jeromie,

Thank you so much. I went back and tried it again and one of the passwords I had tried earlier and must have typed wrong, worked this time. So I’m good to go.

Adele

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