Copy link to clipboard
Copied
When trying to install download of latest upgrade flash player on my Mac Adobe does not recognize my password I can't find phone # for Adove customer service to get help. What should I do ?
Dear Jeromie,
Thank you so much. I went back and tried it again and one of the passwords I had tried earlier and must have typed wrong, worked this time. So I’m good to go.
Adele
Copy link to clipboard
Copied
It's not an Adobe password, and it's not Adobe that requires it. It's your OS X system admin password and OS X requires it to install anything.
Copy link to clipboard
Copied
I've tried several passwords and none have worked.
Copy link to clipboard
Copied
The password prompt is supplied by the operating system, and is intended to protect you from accidentally installing software. You will get this prompt for any installation outside the App Store context.
If you do not need to enter a username or password when starting your computer, you can probably just leave the password field blank when acknowledging this prompt.
Copy link to clipboard
Copied
Dear Jeromie,
Thank you so much. I went back and tried it again and one of the passwords I had tried earlier and must have typed wrong, worked this time. So I’m good to go.
Adele