I am hoping that you can help me. *crosses everything*
I have created a help system that has two outputs, one for
each platform of the web application we provide to our clients.
During my last update, I noticed that the help system is deleting
several files that existed in previous generations for one of the
outputs. As a result, even though RoboHelp is providing a message
that says the generation was successful, when I click View Results,
I can't pull up the help. One of the files it is deleting the the
first topic for the particular version that I am generating. In
addition, it is deleting every wh*.* file in the main folder along
with most of the wh*.* files in the sub wh* folders.
I haven't dared regenerate the other version in fear that it
will do the same thing to it. I haven't changed anything in the
last update other than text within the files. The only thing I can
think of that I have changed significantly in the previous update
was re-applying the template to all of the pages.
I'm on the edge of a release and need help desperately! Any
help you can provide would be greatly appreciated!
Hi Connie and welcome to the RH community. You say the "help
system is deleting" files. I've never known RH to do this so I
don't think this is the problem. I'm wondering if there is a third
party at fault here (e.g. virus software)? Have you tried creating
the output to a different location (e.g. your C: drive) and see if
you get the same results?
Thank you so much for your post. I worked with my IT team
here, and it turned out to be a permissions issue that was keeping
the files from being generated. Strange, since it worked prior to
May 7th, but at least it's fixed.