7 Replies Latest reply on Jul 12, 2006 1:41 PM by lfhall

    Importing topics that have Dropdown Hotspots

    lfhall Level 1
      I work from home at times and in the office at other times. When I create a topic at home, I create it on my hard drive and then download to a network drive. When I am back in the office I just import the topic I've created at home into the "master" Help document, then copy the "master" WebHelp to a network drive so that I can create the context sensitive Help for our in-house application (via a network). This process works great except with topics that have dropdown hotspot text and graphics. When I import, the user can see what I've created on the application, but I cannot view it or modify it in WYSIWYG. I can view the dropdown text using the previewer, but, again, I cannot see it or modify it in WYSIWYG. Anyone have any ideas? Thanks for any advice. Lisa in Roswell
        • 1. Re: Importing topics that have Dropdown Hotspots
          Peter Grainge Adobe Community Professional
          I read this as the project is on a network drive while you are working on it rather than you are generating the output from you hard disk to a network drive.

          I don't recall seeing this particular issue but the forum is littered with problems caused by working on a project that is on a network. Try moving the project onto your office hard disk. Personally if I am working at home, I just zip it all up onto a memory stick, copy that to my home disk to work and then reverse the process.

          The other possibility might be has the file been copied to the network as read only?

          • 2. Re: Importing topics that have Dropdown Hotspots
            lfhall Level 1
            Hi Peter,

            Thanks for your reply. I guess I didn't explain the situation as well as I could have - and that's what I do for a living! :-)

            I don't actually use RoboHelp over the network. I create and modify the topics on my hard drives -work and home. I just copy the Web Help to the network so that I can call the context sensitive Help pages from the network drive.

            Of course, I can just create the topic at home without creating the Drop Down hotspots and then copy the text to the Drop Down Hotspots in the office. It's just that that method creates an extra step. I've used the stick as well, but I'm just so afraid that I'm going to overwrite something that shouldn't be. You have to be very vigilant about copying everything from the office every day and vice versa (and I'm not always vigilant about the copying). Anyway, I was just wondering if there is some way to make these hotspots import so that I can view and modify them in the office. Thanks again. Lisa
            • 3. Re: Importing topics that have Dropdown Hotspots
              Peter Grainge Adobe Community Professional
              I don't follow why you are having this problem as everything to do with the dropdown is in the topic. Can you see it if you look using the true code view?

              We are talking about X5 RH HTML here I assume? Same patches?

              On the memory stick bit, I zip up the work project, unzip it at home and do my editing. Then reverse the process giving the "old" office folder it a slightly different name first so that it is there as a backup. No danger of wrongly copying or overwriting anything that way.

              • 4. Re: Importing topics that have Dropdown Hotspots
                lfhall Level 1
                Hi Peter,

                Yes, I'm using RH X5.0.2. And, I can view the text in True Code. I can also see it in the application to which the Help page is mapped. I just can't see it in WYSIWYG. So if I can't see it... I can't modify it. I tried right clicking on the topic and clicking Text Popup Properties, but all I get is that blank Text Popup Editor. I feel like it's just something dumb that I'm doing or not doing, but I just can't think of anything else to do. It's really strange. Thanks for sticking with this situation and trying to figure it out. Lisa
                • 5. Re: Importing topics that have Dropdown Hotspots
                  Peter Grainge Adobe Community Professional
                  Pop the topic and your style sheet into a zip file and email it to me.

                  • 6. Re: Importing topics that have Dropdown Hotspots
                    Peter Grainge Adobe Community Professional
                    For anyone else who hits the same issue, the problem was simply that Lisa had imported the output file instead of the source.

                    • 7. Re: Importing topics that have Dropdown Hotspots
                      lfhall Level 1
                      I knew it was something "dumb" that I was either doing or not doing. So glad you figured it out. Lisa