6 Replies Latest reply on Apr 18, 2014 9:22 AM by BH Koh

    Problem with enabling Flash Player

    BH Koh

      Hi, I have problem with Flash Player.  From the manage add-ons, my Flash Player is enabled.  But the pc keep saying my Flash Player is disabled.  Please help.

        • 1. Re: Problem with enabling Flash Player
          Mike M Level 6

          Help us to help you.

          What Operating System do you use?

          OS X can be 10.5.8, 10.6.8, 10.7.5, 10.8.5 or 10.9.2


          What browser do you use?

          If IE, give the version number (8, 9, 10, or 11)

          • 2. Re: Problem with enabling Flash Player
            BH Koh Level 1

            Hi, thanks for the response.  I am using OS Window 8.1 and IE 11.

            • 3. Re: Problem with enabling Flash Player
              pwillener Level 8

              How is your PC saying that?


              Do you have ActiveX Filtering disabled?

              • 4. Re: Problem with enabling Flash Player
                BH Koh Level 1

                The ActiveX Filtering is disabled.

                When I performed a check as below, it said Flash Player is disabled.



                When I performed the manage add-ons, it said the Shockwave Flash Object is enabled.




                Did I miss anything here?  Thanks for the help.

                • 5. Re: Problem with enabling Flash Player
                  Mike M Level 6

                  What you see in that frist screenshot is a result of this:

                  "User-Agent Strings"


                  That doesn't mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.


                  Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser (Read more here).

                  User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video.

                  Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome).

                  Trouble is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.

                  The problem with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player when you use IE11.

                  YouTube... has converted to HTML5 video so if it doesn't detect Flash Player, it can display HTML5 (MP4) video which requires no plug-in to play.

                  Facebook can't do that, because HTML5 doesn't apply to games... only video.

                  Microsoft has no plans to "fix" the mess they've created because they think it's a great idea to block you out of the websites you visit.

                  They recommend using "Compatibility View" and pretending that you're using an older verison of IE...

                  The Problem with THAT is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.

                  I'm not big on "pretending" so I recommend actually using another browser.

                  Firefox (from Mozilla)

                  Opera (from Opera)

                  Safari (from Apple)

                  Chrome (from Google)

                  ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that, because it has its own Flash Player plugin built in.

                  • 6. Re: Problem with enabling Flash Player
                    BH Koh Level 1

                    Hi Mike, thanks for the detail explanation.  Using Chrome browser works !!!! 

                    Thanks so much.