3 Replies Latest reply on Apr 20, 2014 1:51 AM by jfmvoers

    cannot connect to creative cloud

    jfmvoers

      When I try to synchronize photoshop CC on my desktop PC I get the error "cannot connect to creative cloud". Photoshop and creative cloud are both "logged on".

      How do I get photoshop to synchronize again ??

      On my laptop I don't have this problem.

        • 1. Re: cannot connect to creative cloud
          PrernaArora Level 3

          Hi jfmvoers,

           

          Welcome to Adobe Forums.

          This error could also be because you have a bad network configuration. Or, you could have a proxy setting that conflicts with the Creative Cloud Connection.

          Try turning on and off the "Turn Sync off" option.

          Rename OOBE as OOBE.old

          C:\Program Files (x86)\Common Files\Adobe\OOBE

          C:\Users\<username>\AppData\Local\Adobe\OOBE

           

          Download Creative Cloud desktop app and sign in https://creative.adobe.com/products/creative-cloud

           

          Please reply for any assistance.

           

          Thanks

          • 2. Re: cannot connect to creative cloud
            jfmvoers Level 1

            Hi, thank you for your reply,

            I did rename both OOBE folders and reinstalled the creative cloud desktop app.

            Unfortunally synchronizing the photoshop settings still gives the error it cannot connect to the creative cloud. The desktop app however does synchronize files from my local folder to the cloud so I assume there is no network problem.

             

            John

            • 3. Re: cannot connect to creative cloud
              jfmvoers Level 1

              Dispite the error I get that connection to creative cloud is not possible it looks like photoshop CC does synchronize correct. Today I tried to synchronize my laptop and it did take over all settings from my desktop pc which according to the error I get could not syschronize. Made a small action and synchronized my desktop and it took over the action from my laptop as well.

              Looks like some sort of bug to me ????