11 Replies Latest reply: Apr 19, 2014 6:09 AM by dkuhlmanntaylor RSS

    Create new project and serious error occurs...

    samsandwich Community Member

      If I attempt to create a new project at any time during Premiere Pros operation the program gives me a 'serious error' message and does not respond which leads to a crash.

      I am running Premiere Pro CS6 on Windows 7 Professional.

       

      Here is the event properties details:

      Faulting application name: Adobe Premiere Pro.exe, version: 6.0.0.0, time stamp: 0x4f7177ec

      Faulting module name: Premiere.dll, version: 6.0.0.0, time stamp: 0x4f7177e5

      Exception code: 0xc0000005

      Fault offset: 0x0000000000012836

      Faulting process id: 0x1810

      Faulting application start time: 0x01cf5a695cfb64c0

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Premiere.dll

      Report Id: 1cc11ff4-c65d-11e3-9f91-bc5ff4bc429e

       

       

      Not sure what other information to give if any.

       

      Any help would be fantastic thanks!