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1. Re: Create new project and serious error occurs...
JSS1138 Apr 17, 2014 11:52 AM (in response to samsandwich)You should start by upgrading to the latest 6.0.5.
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2. Re: Create new project and serious error occurs...
samsandwich Apr 17, 2014 12:47 PM (in response to JSS1138)Hi Jim,
Thanks for the suggestion - I performed the upgrade. Unfortunately the bug still occurs same as before.
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3. Re: Create new project and serious error occurs...
dkuhlmanntaylor Apr 17, 2014 2:02 PM (in response to samsandwich)Hi Jim,
I've been having the same issues. I upgraded to 6.0.5 to avoid the "serious error" messages -- which happened even when I opened cs6 -- and it worked for a couple months, but now it's happening again -- this time when I try to capture HD video from my camera. My Macbook Pro is older -- late 2006 -- and I'm running 10.7.5 with 4 gigs of RAM. I read on an older thread about serious errors that downgrading to 6.0.2 might work. I have no idea how to do that. Any help would be very appreciated.
Thanks,
Dave -
4. Re: Create new project and serious error occurs...
JSS1138 Apr 17, 2014 3:19 PM (in response to samsandwich)Here's some good reading...
http://compfreakstars.blogspot.com/2011/11/0xc0000005-error-every-day-many.html
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5. Re: Create new project and serious error occurs...
dkuhlmanntaylor Apr 17, 2014 5:36 PM (in response to JSS1138)Hi Jim,
Thanks for the link. It appears to be talking about a 0XC0000005 Error on a PC. Is that the equivalent of the cs6 "serious error" message? I'm pretty sure I don't have a virus and I have no idea how to see if there's a corrupt registry entry -- or even if there's such a thing on a Mac. If I remove any RAM to see if it's bad, then I wouldn't be able to run cs6 as I have the minimum amount to run the program. I'm a bit of a novice here, so I'm looking for easy, practical things I could try. Do you have any suggestions?
Thanks so much.
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6. Re: Create new project and serious error occurs...
Mark Mapes Apr 17, 2014 11:31 PM (in response to dkuhlmanntaylor)The "serious error" message is far to generic for troubleshooting purposes. Jim posted that link because the crash info that samsandwich provided reports "Exception code: 0xc0000005."
With crashes on launch that start happening after the program has been running successfully, the first thing I'd recommend is to clear the preferences. They sometimes get corrupted such that they keep the program from launching. Here's an article explaining how to clear prefs: http://www.larryjordan.biz/premiere-trash-preferences/
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7. Re: Create new project and serious error occurs...
dkuhlmanntaylor Apr 18, 2014 8:32 AM (in response to Mark Mapes)Thanks for the response, Mark. I tried clearing the preferences several times, but I still get the serious error message when I try to capture video. Before upgrading to 6.0.5, I got the message upon startup. Then it worked for a couple months and now it crashes at capture. If you have any other suggestions, I'd appreciate it. Thanks.
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8. Re: Create new project and serious error occurs...
samsandwich Apr 18, 2014 1:09 PM (in response to Mark Mapes)Read the article, holding ALT+SHIFT during startup to clear the preferences worked!
Thanks a bunch, I never would have thought of that.
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9. Re: Create new project and serious error occurs...
dkuhlmanntaylor Apr 18, 2014 1:33 PM (in response to samsandwich)I guess ALT+SHIFT works on a PC better than SHIFT+OPTION on a Mac. It's still not working for me. I could use another suggestion. Thanks.
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10. Re: Create new project and serious error occurs...
Mark Mapes Apr 18, 2014 9:15 PM (in response to dkuhlmanntaylor)Glad that measure worked for you, samsandwich.
I suggest you start a new thread, dkuhlmanntaylor, in part because certain key particulars differ from Sam's case and partly because, with this thread now marked as resolved, you're more likely to get assistance.
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11. Re: Create new project and serious error occurs...
dkuhlmanntaylor Apr 19, 2014 6:09 AM (in response to Mark Mapes)Thanks, Mark. I'll do that.




