1 Reply Latest reply on Apr 17, 2014 12:03 PM by Vinay Dwivedi

    Interrupted Download

    ericwise

      I downloaded After Effects CC free trial, but the download was interrupted by a failed internet connection. Now, After Effects registers as already downloaded in my Creative Cloud, but it is nowhere to be found on my Mac. I can't re-download it, because Creative Cloud says it's already been downloaded. How can I get access to the app?

        • 1. Re: Interrupted Download
          Vinay Dwivedi Adobe Employee

          Hi ericwise,

           

          Welcome to the forums.

           

           

          Please go to Applications folder>Utilities>Adobe installers and check if you have Uninstaller of After Effects CC. If yes, open it and run the uninstaller. Launch CC application and sign out and sign in again. Please update if it helps.

           

           

          Regards,

           

          Vinay