17 Replies Latest reply on Feb 9, 2015 11:46 AM by C55279

    How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)

    melissateamings

      OS Windows 8.1 64bit

      Processor Intel Core i7-4700MQ @2.4Ghz, 4 core

      RAM 16G

      Available Memory 13G

      Graphics card GeForce GT 755M (up to date driver) Bits/Pixel: 32

      4096MB available graphics memory

       

      As you can see I have plenty of Ram on this computer, yet when Photoshop opens it says: "3D features require a minimum of 512MB of vRAM.  Photoshop has detected less than that on your system.  Updating the driver of your graphic card may resolve the issue."

       

      I click ok, because I'm not using 3D graphics and start to work on a project. 3-4 actions into doing any project, photoshop crashes with the pop-up: " Adobe Photoshop has stopped working, a problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

       

      I already did a clean install of my graphic card driver and this did not help.  

       

      I'm running Photoshop CC 64 bit.  Do I need to switch to 32 bit to be compatible with my graphics card??

        • 1. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
          Level 7

          First, make sure you install all the Photoshop updates. You should be on Photoshop version 14.2.1.

          Then make sure you have installed the updates for your video card driver from the GPU maker's website (NOT Microsoft).

          • 2. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
            Curt Y Level 7

            Click on Help//sytem info.  Scroll down a screen to the gpu section.  See if driver and gpu are recognized.  If not you may have to use Nvidia driver wipe and start over.

            • 3. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
              melissateamings Level 1

              Thank you for your response!  The only "gpu"  I can find in my system info are the following quotes:

              The GPU Sniffer crashed on 4/17/2014 at 5:32:32 PM

              OpenGL Allow Old GPUs: Not Detected.

              • 4. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                melissateamings Level 1

                Thank you Chris.  However, all my drivers and apps are up to date.

                • 5. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                  Trevor.Dennis Adobe Community Professional

                  Go Help > System Info > Copy, and paste to this thread.

                  • 6. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                    melissateamings Level 1

                    Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

                    Operating System: Windows 8 64-bit

                    Version: 6.2

                    System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                    Physical processor count: 4

                    Logical processor count: 8

                    Processor speed: 2394 MHz

                    Built-in memory: 16330 MB

                    Free memory: 12433 MB

                    Memory available to Photoshop: 14610 MB

                    Memory used by Photoshop: 60 %

                    Image tile size: 1024K

                    Image cache levels: 4

                    Font Preview: Medium

                    TextComposer: Latin

                    Photoshop crashed on 4/21/2014 at 9:36:21 AM (GetImageViewResourceSharingGLContext)

                    The GPU Sniffer crashed on 4/21/2014 at 10:30:59 AM

                    Display: 1

                    Display Bounds: top=0, left=0, bottom=1080, right=1920

                    OpenGL Drawing: Disabled.

                    OpenGL Allow Old GPUs: Not Detected.

                    AIFCoreInitialized=1

                    License Type: Subscription

                    Serial number: 96040910611692713550

                    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

                    Temporary file path: C:\Users\Melissa\AppData\Local\Temp\

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      Startup, 891.7G, 831.4G free

                    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

                     

                    Installed components:

                       ACE.dll   ACE 2013/10/29-11:47:16   79.548223   79.548223

                       adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                       AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0

                       AdobeOwl.dll   Adobe Owl 2013/10/25-12:15:59   5.0.24   79.547804

                       AdobePDFL.dll   PDFL 2013/10/29-11:47:16   79.508720   79.508720

                       AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786

                       AdobeXMP.dll   Adobe XMP Core 2013/10/29-11:47:16   79.154911   79.154911

                       AdobeXMPFiles.dll   Adobe XMP Files 2013/10/29-11:47:16   79.154911   79.154911

                       AdobeXMPScript.dll   Adobe XMP Script 2013/10/29-11:47:16   79.154911   79.154911

                       adobe_caps.dll   Adobe CAPS   7,0,0,21

                       AGM.dll   AGM 2013/10/29-11:47:16   79.548223   79.548223

                       ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31

                       aif_core.dll   AIF   5.0   79.534508

                       aif_ocl.dll   AIF   5.0   79.534508

                       aif_ogl.dll   AIF   5.0   79.534508

                       amtlib.dll   AMTLib (64 Bit)   7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50)   1.000000

                       ARE.dll   ARE 2013/10/29-11:47:16   79.548223   79.548223

                       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                       Bib.dll   BIB 2013/10/29-11:47:16   79.548223   79.548223

                       BIBUtils.dll   BIBUtils 2013/10/29-11:47:16   79.548223   79.548223

                       boost_date_time.dll   DVA Product   7.0.0

                       boost_signals.dll   DVA Product   7.0.0

                       boost_system.dll   DVA Product   7.0.0

                       boost_threads.dll   DVA Product   7.0.0

                       cg.dll   NVIDIA Cg Runtime   3.0.00007

                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007

                       CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

                       CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

                       CoolType.dll   CoolType 2013/10/29-11:47:16   79.548223   79.548223

                       dvaaudiodevice.dll   DVA Product   7.0.0

                       dvacore.dll   DVA Product   7.0.0

                       dvamarshal.dll   DVA Product   7.0.0

                       dvamediatypes.dll   DVA Product   7.0.0

                       dvaplayer.dll   DVA Product   7.0.0

                       dvatransport.dll   DVA Product   7.0.0

                       dvaunittesting.dll   DVA Product   7.0.0

                       dynamiclink.dll   DVA Product   7.0.0

                       ExtendScript.dll   ExtendScript 2013/10/30-13:12:12   79.546835   79.546835

                       FileInfo.dll   Adobe XMP FileInfo 2013/10/25-03:51:33   79.154511   79.154511

                       filter_graph.dll   AIF   5.0   79.534508

                       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615

                       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615

                       imslib.dll   IMSLib DLL   7.0.0.145

                       JP2KLib.dll   JP2KLib 2013/10/29-11:47:16   79.248139   79.248139

                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

                       libiomp5md.dll   Intel(R) OMP Runtime Library   5.0

                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0

                       LogSession.dll   LogSession   2.1.2.1785

                       mediacoreif.dll   DVA Product   7.0.0

                       MPS.dll   MPS 2013/10/29-11:47:16   79.535029   79.535029

                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428

                       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428

                       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1

                       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428

                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1

                       PatchMatch.dll   PatchMatch 2013/10/29-11:47:16   79.542390   79.542390

                       pdfsettings.dll   Adobe PDFSettings   1.04

                       Photoshop.dll   Adobe Photoshop CC   CC

                       Plugin.dll   Adobe Photoshop CC   CC

                       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.2.0.36

                       PSArt.dll   Adobe Photoshop CC   CC

                       PSViews.dll   Adobe Photoshop CC   CC

                       SCCore.dll   ScCore 2013/10/30-13:12:12   79.546835   79.546835

                       ScriptUIFlex.dll   ScriptUIFlex 2013/10/30-13:12:12   79.546835   79.546835

                       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0

                       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003

                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003

                       updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

                       WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

                     

                     

                    Required plug-ins:

                     

                       3D Studio 14.2.1 (14.2.1 x001)

                       Accented Edges 14.2.1

                       Adaptive Wide Angle 14.2.1

                       Angled Strokes 14.2.1

                       Average 14.2.1 (14.2.1 x001)

                       Bas Relief 14.2.1

                       BMP 14.2.1

                       Camera Raw 8.4

                       Camera Raw Filter 8.4

                       Chalk & Charcoal 14.2.1

                       Charcoal 14.2.1

                       Chrome 14.2.1

                       Cineon 14.2.1 (14.2.1 x001)

                       Clouds 14.2.1 (14.2.1 x001)

                       Collada 14.2.1 (14.2.1 x001)

                       Color Halftone 14.2.1

                       Colored Pencil 14.2.1

                       CompuServe GIF 14.2.1

                       Conté Crayon 14.2.1

                       Craquelure 14.2.1

                       Crop and Straighten Photos 14.2.1 (14.2.1 x001)

                       Crop and Straighten Photos Filter 14.2.1

                       Crosshatch 14.2.1

                       Crystallize 14.2.1

                       Cutout 14.2.1

                       Dark Strokes 14.2.1

                       De-Interlace 14.2.1

                       Dicom 14.2.1

                       Difference Clouds 14.2.1 (14.2.1 x001)

                       Diffuse Glow 14.2.1

                       Displace 14.2.1

                       Dry Brush 14.2.1

                       Eazel Acquire 14.2.1 (14.2.1 x001)

                       Embed Watermark 4.0

                       Entropy 14.2.1 (14.2.1 x001)

                       Extrude 14.2.1

                       FastCore Routines 14.2.1 (14.2.1 x001)

                       Fibers 14.2.1

                       Film Grain 14.2.1

                       Filter Gallery 14.2.1

                       Flash 3D 14.2.1 (14.2.1 x001)

                       Fresco 14.2.1

                       Glass 14.2.1

                       Glowing Edges 14.2.1

                       Google Earth 4 14.2.1 (14.2.1 x001)

                       Grain 14.2.1

                       Graphic Pen 14.2.1

                       Halftone Pattern 14.2.1

                       HDRMergeUI 14.2.1

                       IFF Format 14.2.1

                       Ink Outlines 14.2.1

                       JPEG 2000 14.2.1

                       Kurtosis 14.2.1 (14.2.1 x001)

                       Lens Blur 14.2.1

                       Lens Correction 14.2.1

                       Lens Flare 14.2.1

                       Liquify 14.2.1

                       Matlab Operation 14.2.1 (14.2.1 x001)

                       Maximum 14.2.1 (14.2.1 x001)

                       Mean 14.2.1 (14.2.1 x001)

                       Measurement Core 14.2.1 (14.2.1 x001)

                       Median 14.2.1 (14.2.1 x001)

                       Mezzotint 14.2.1

                       Minimum 14.2.1 (14.2.1 x001)

                       MMXCore Routines 14.2.1 (14.2.1 x001)

                       Mosaic Tiles 14.2.1

                       Multiprocessor Support 14.2.1 (14.2.1 x001)

                       Neon Glow 14.2.1

                       Note Paper 14.2.1

                       NTSC Colors 14.2.1 (14.2.1 x001)

                       Ocean Ripple 14.2.1

                       Oil Paint 14.2.1

                       OpenEXR 14.2.1

                       Paint Daubs 14.2.1

                       Palette Knife 14.2.1

                       Patchwork 14.2.1

                       Paths to Illustrator 14.2.1

                       PCX 14.2.1 (14.2.1 x001)

                       Photocopy 14.2.1

                       Photoshop 3D Engine 14.2.1 (14.2.1 x001)

                       Photoshop Touch 14.0

                       Picture Package Filter 14.2.1 (14.2.1 x001)

                       Pinch 14.2.1

                       Pixar 14.2.1 (14.2.1 x001)

                       Plaster 14.2.1

                       Plastic Wrap 14.2.1

                       PNG 14.2.1

                       Pointillize 14.2.1

                       Polar Coordinates 14.2.1

                       Portable Bit Map 14.2.1 (14.2.1 x001)

                       Poster Edges 14.2.1

                       Radial Blur 14.2.1

                       Radiance 14.2.1 (14.2.1 x001)

                       Range 14.2.1 (14.2.1 x001)

                       Read Watermark 4.0

                       Reticulation 14.2.1

                       Ripple 14.2.1

                       Rough Pastels 14.2.1

                       Save for Web 14.2.1

                       ScriptingSupport 14.2.1

                       Shake Reduction 14.2.1

                       Shear 14.2.1

                       Skewness 14.2.1 (14.2.1 x001)

                       Smart Blur 14.2.1

                       Smudge Stick 14.2.1

                       Solarize 14.2.1 (14.2.1 x001)

                       Spatter 14.2.1

                       Spherize 14.2.1

                       Sponge 14.2.1

                       Sprayed Strokes 14.2.1

                       Stained Glass 14.2.1

                       Stamp 14.2.1

                       Standard Deviation 14.2.1 (14.2.1 x001)

                       STL 14.2.1 (14.2.1 x001)

                       Sumi-e 14.2.1

                       Summation 14.2.1 (14.2.1 x001)

                       Targa 14.2.1

                       Texturizer 14.2.1

                       Tiles 14.2.1

                       Torn Edges 14.2.1

                       Twirl 14.2.1

                       Underpainting 14.2.1

                       Vanishing Point 14.2.1

                       Variance 14.2.1 (14.2.1 x001)

                       Variations 14.2.1 (14.2.1 x001)

                       Water Paper 14.2.1

                       Watercolor 14.2.1

                       Wave 14.2.1

                       Wavefront|OBJ 14.2.1 (14.2.1 x001)

                       WIA Support 14.2.1 (14.2.1 x001)

                       Wind 14.2.1

                       Wireless Bitmap 14.2.1 (14.2.1 x001)

                       ZigZag 14.2.1

                     

                    Optional and third party plug-ins: NONE

                     

                    Plug-ins that failed to load: NONE

                     

                    Flash: NONE

                    Installed TWAIN devices: NONE

                    • 7. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                      Trevor.Dennis Adobe Community Professional

                      Still looks like video card driver.  You say all your drivers are up to date.  What video card are you using, and what driver version?  Where did you go to check for updates?

                       

                      Checking Device Manager is not going to do it. (but it would tell you what the display addaptor is?)

                      • 8. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                        melissateamings Level 1

                        On Friday, I updated my graphics driver with the help of GeForce support.  In accordance with their instruction, I performed a "clean install" from the link they provided.

                         

                        GeForce GT 755M

                        Driver Version 337.50

                        • 9. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                          Level 7

                          "The GPU Sniffer crashed on 4/21/2014 at 10:30:59 AM"

                          "Photoshop crashed on 4/21/2014 at 9:36:21 AM (GetImageViewResourceSharingGLContext)"

                           

                          That means that the video card driver is not working correctly.

                          Contact NVidia and work with them to determine why your driver is not working correctly.

                          • 10. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                            melissateamings Level 1

                            Thanks for all the help.

                             

                            I installed the OEM driver for my graphics card and all the BIOs updates and I uninstalled and re-installed Photoshop all per the graphics card support people.  But now the Photoshop CC Update won't finish. It fails about 90% into it.  I don't know why the CC app says I need to update anyway.  I'm running Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64.  Any ideas??

                             

                            As far as the un-updated version of Photoshop - the first time I used the program after the re-install it was using the GeForce graphics card, but showed the orginial 3D error and later crashed. Now when I open it, the GeForce graphics card can't be found on the System Info.

                            • 11. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                              Level 7

                              You didn't need to reinstall Photoshop - the error is in the video card driver, not Photoshop.

                               

                              You really need to work with NVidia to figure out why their driver software is crashing on your system.

                              Photoshop issues are just a symptom of the bugs in the video card driver.

                              • 12. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                                melissateamings Level 1

                                That's what I thought Chris Cox but that's what they told me to try...I''ll work with them to solve this would issue ...but what about the update not installing? Is that the graphics card too?

                                 

                                Sent from my Sprint phone.

                                • 13. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                                  Level 7

                                  Without the error message, I don't know why the update/installer is failing.

                                  And it could be an updater for Camera Raw or shared components instead of just Photoshop.

                                  • 14. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                                    BKKDon Level 4

                                    Hi,

                                     

                                    One issue with the more modern windows 8/8.1 PC's is that they usually have 2 video cards one of which is the Intel Integrated Graphice on the motherboard.

                                     

                                    On my system (GT745M 4GB) I had to oen the NVIDIA control panel, go to the 3D Settings, then select Global Settings under the Manage 3D Settings and change the Prefered Graphics Processor from 'Auto Select' to 'High performance NVIDIA processor' - obviously I am assuming that you have a similar system to mine except for the Graphics processor.

                                    • 15. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                                      melissateamings Level 1

                                      Thank you all.

                                       

                                      For anyone with a similar problem here is how I finally resolved this issue.

                                       

                                      1.Boot the computer in safe mode. (for Windows 8.1,- http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode) The link doesn't mention this, but you should select option 5(F5) on the safe mode screen.

                                       

                                      2.Click on start >computer > C drive >delete the NVIDIA folder.

                                       

                                      3.Now go to device manager >display adapters >GT 755M >click on the driver tab and then click on uninstall driver.

                                       

                                      4.Once the driver gets uninstalled, reboot the computer in normal mode and install the most up-to date driver for your device on the NVIDIA site.

                                       

                                      5.Restart

                                      • 16. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                                        melissateamings Level 1

                                        oh and install the driver like this:

                                        1.Run the driver file

                                        2.Choose custom installation, and click next.

                                        3.Check all the boxes in the custom install options windows and also check the box which states "Perform clean install"..

                                        4.Restart your computer.

                                        • 17. Re: How can I get Photoshop CC to stop crashing? (Windows 8.1, GeForce GT 755M)
                                          C55279 Level 1

                                          For what it may be worth, the crashing issue on my computer was caused by there being two Graphics processor programs on my computer.  Nvidia was set to let each program choose whether to use the Intel Processor or the High Performance NVIDIA Processor.  Photoshop was unable to do this, and so it crashed.  The fix was: go to Control Panel>NVIDIA Control Panel>Manage 3D Settings>Program Settings Tab (or Global Settings Tab if you prefer), and select NVIDIA as the desired Graphics Processor either for Photoshop (on the Program Settings Tab) or for all programs (on the Global Settings Tab).  I don't use the 3D graphics part of Photoshop yet either, but this is what fixed the issue for my computer.