Are you logged into Premiere Elements with your Adobe ID?
How do I tell if I'm logged in? Other Adobe products - I can find a log in, but I can't seem to find it on Premiere Elements...
Under the program's Help menu, there will be an option to Sign Out.
You will also need to have a good, strong, always-on internet connection.
SG has given you for details for Premiere Elements 12 when you have Premiere Elements 11.
In Premiere Elements 11 Expert workspace, go to Help Menu/Deactivate. If you see a viable "Deactivate" (which it looks like you have), your program should be activated. In Premiere Elements 12, Adobe has Help Menu/Sign Out as the equivalent of the version 11 Help Menu/Deactivate.
Typically the Content Download depends on Internet connection and Adobe Server. And, the process is for many of us slow. I would give the process another try at another time of the day.
Have you tried the process with the antivirus program and firewalls disabled?
Please try again with the antivirus and firewalls disabled and then we all can think about what next.
Add On...If you have not done so already, please right click the desktop icon for your Premiere Elements 11 and select Run As Administrator even when you are running from a User Account with Administrative Privileges.
In my comments, I have assumed that you are running Premiere Elements 11 on Windows 7, 8, or 8.1 64 bit. Is that the case?
IT came by and fixed it. It was a proxy issue.Thanks
Thanks for the follow up great news that your Premiere Elements 11 "no Internet connection" has been resolved by your IT department. Great job on pin pointing a "proxy issue" as the causitive factor. Important information to know.