14 Replies Latest reply on Apr 19, 2014 8:19 AM by John T Smith

    Unable to View or Hear a File Using Premier v12 that Was Made with Trial Version 11

    wadeen Level 1

      Dear Assistance,

       

      About a year ago, I compiled video into a file using Trial Version 11. 

       

      It sat on my computer for about a year.

       

      Recently, I purchased Premire 12 (on a different computer)

       

      I then copied the file I made using Trial v11 to dropbox.

       

      I then opened the file and it automatically loaded onto my v12.

       

      However, I cannot hear any audio. 

       

      Also, there is no video.  Instead, I see a red square image (with text on the far left - some of the text is english and some of it appears Chinese.  The English says Media off-line.

       

      Please help me.  I really need to be able to play this video and make additional edits to it.

       

      Thank you,

       

      Ben

      bens411@gmail.com