1st, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
2nd, Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-link to why http://forums.adobe.com/message/4685328
I have an hp pavilion dv7 with intel hd graphics family and radeon hd 6490m
display adapters. windows 7 64 bit os. I've tried the switchable graphics
and I'm still getting the incompatible display driver message. any other
I have also gone to the vendor for the updated drivers.
Try deleting the Premiere Elements 12 BadDrivers.txt file.
In Windows 7 64 bit, it can be found in the path
Local Disk C
and in the Premiere Elements Folder is that BadDrivers.txt file for 12. There are folders in that Premiere Elements Folder besides the BadDrivers.txt file. You do not want anything in the folders of the Premiere Elements Folder. Just that lone BadDrivers.txt file in the Premiere Elements Folder.
Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
After you open a new project, the program generates a new BadDrivers.txt file and hopefully the problem with be gone.
Please let us know the outcome.