Had issues with Acrobat Pro 9.5 so uninstalled and upgraded to XI Std. Customized the quick pick toolbar with all the tools used most often. Opened a pdf and all the customization disappeared. Added the tools back in but they keep disappearing. Am I missing a setting somewhere?
When I add a tool to the quick pick toolbar, it does stick.
I do this by clicking the Gear icon on the toolbar to open the Edit Tool Set dialog.
I add the tools I want (they are added to the default tool set.
I click Save at the bottom of the dialog.
My toolbar remains as I set it.
Are you adding tools the same way?
If not, can you describe what you do that is not working.