Link for Download & Install & Setup & Activation may help

-Chat http://www.adobe.com/support/download-install/supportinfo/

What happens when you try to log in?

What error message do you get exactly?

[Moved to Lightroom forum.]

Could you please try to force quit Lightroom mobile and restart. Let me know if that helps. thanks Guido

I have exactly the same problem.  I cannot login using iPad, Lightroom or the Browser. It just happens nothing. I already tried to solve this with live support team without success. I also tried to reset my password. My product is updated and registered.

Is your adobe id ...If so then I could have a look at the back-end. Thanks, Guido

Yes, it is.

Could you please remove the E-Mail-Adress from your public post. Just to avoid e-mail harvesting on the forum.

Thanks. Is removed

On your next login you should see the correct subscription state. Let me know if that's the case. Thanks, Guido

Hi,

It worked now. I successful logged in using Lightroom and the browser. Thank you!

Best regards

i have the same problem in here, for some reason, i can't log on lightroom on my mac or ipad, i got the photoshop+lightroom bundle and been trying anything for 2 weeks or so, help plz!!

Is the Adobe id you use for this forum the same as you use for your photoshop+lightroom bundle? Thanks, Guido

Hi lightshadown2,

On your next login you should see the correct subscription state. Let me know if that's the case. Thanks, Guido

ok, sorry for the delay i went outside the city and my internet provider sucks, i just check that on lightroom and its working wonders, thank you a  lot.

Glad that it's working. -Guido

I have the same problem,too.

The same situation. I can't log on lightroom on my mac, Web or ipad.

Help me plz.

Please re-sign-in. You should be good now. - Guido

It is working now. Thanks for your help, Greule.

I have been trying to sign in to lightroom mobile since the day it was available. I can sign in on my ipad but not on my PC. Tried all I could think of but to no avail.

Any help would be greatly appreciated.

MMy problem is that I csn sign in but i don't see any of the photos in the three cata logs thst I have transferred to mobile,....nor can I see the photos dorm my i pad photo streem

Could you please add a Lightroom diagnostig.log. You can trigger this via Preferences->Lightroom Mobile and when you hold down the alt-key you will notice an additional "Generate Diagnostig log" button

Thanks for the reply greule. Here is the log.. Hopefully it will help.

Thanks again.

Lightroom Sync Diagnostic Log

Generated: 2014-05-12T15:29:40 -0400

App has been running for 51 seconds.

This information will be used by Adobe engineers to help diagnose the problem you are reporting.

Table of Contents

1. Platform Description
2. HTTP Client : ( unknown )
3. HTTP Client : AgWFSyncModelsImp.lua
4. HTTP Client Imp: WFHttpClientImp.lua
5. Messaging Processors
6. Activity Center UI

Platform Description

(empty table)

HTTP Client : ( unknown )

• connections:
  • 1: uploadsRequested
  • 2: uploadsDispatched
  • 3: downloadsRequested
  • 4: downloadsDispatched
• timings:
  • 1: GET
  • 2: PUT
• totalHttpTime: 0

HTTP Client : AgWFSyncModelsImp.lua

• connections:
  • 1: uploadsRequested
  • 2: uploadsDispatched
  • 3: downloadsRequested
  • 4: downloadsDispatched
• timings:
  • 1: GET
  • 2: PUT
• totalHttpTime: 0

HTTP Client Imp: WFHttpClientImp.lua

• counts:
  • 1: GET
  • 2: PUT
• timings:
  • 1: GET
  • 2: PUT

Messaging Processors

• AgWFSyncModelsImp.lua: GC size = 1798K (after GC = 1772K), peak size = 1798K
• WFDiagnosticLogImp.lua: GC size = 1228K (after GC = 1206K), peak size = 1228K
• WFHttpClientImp.lua: GC size = 1218K (after GC = 1217K), peak size = 1218K
• AgKSSystemNotificationsImp.lua: GC size = 1134K (after GC = 1131K), peak size = 1134K
• KSKeychainServiceImp.lua: GC size = 1133K (after GC = 1131K), peak size = 1133K

Activity Center UI

• loginDialog:
  • navigateSteps: (empty table)
• ozTokens:
  • deviceTokenForCatalogCalls:
    • 1:
      • result: (token redacted)
      • status: data
      • timeAtStart: 2014-05-12T15:28:54.730
      • timeResolved: 2014-05-12T15:28:54.796
      • timeSignaled: 2014-05-12T15:28:54.796
  • storeTokenCalls: (empty table)
• serverStatus: (empty table)
• userInfo:
  • daysRemainingInTrial: false
  • hasValidConnectionToOz: false
  • isSyncingUserInfo: false
  • shouldSyncUserInfo: false

Thanks. I'll touch-base with our devs on this. Guido

Hi all !

I do have a similar problem :

I subscribed for adobe for photographers and i can log in fine on the Ipad, but lightroom on desktop prompt me to enter login and pass and then keeps loading, still nothing new, error message nor crashes.

It just keeps loading...

Any ideas  ?

thank you !

I've just send you ar private message. - Guido

I have the same issue, I can log in on my MAC but on my iPad is says my 30 trial has expired. My email here is the same as my login.

Thank you,

Linda

Hi,

it is true that the account has an expired Lr mobile trial. If you do not see this on the Mac it probably has something to do with your install on the Mac. The trial is not connected to Lr mobile there. So if you installed Lr on your desktop less than 30 days ago that should be the reason.

If you are connected to Lr mobile on Lr - if so it will only cause your sync to stop - not stopping you from trying the app for your 30 days.

Thanks,

Ignacio

So I logged in from LR on my Mac and sent the registration, I guess I hadn't done that before but I still get the same messgae that my trial has expired?

Basically my CC login on my desktop has LR and Photoshop and they work fine, when I log in online or directly from LR they both say my rial has expired! How do I have the CC folder adn Adobe online account connected?

Thank you.

I fixed it! So sorry, I was realized I was using the wrong email! Thank you.