3 Replies Latest reply on Apr 20, 2014 2:24 PM by Chris Cox

    Photoshop CC - Cant Open or make new documents

    MysteriousMrRyan

      Hi All

       

      Im wondering if someone can help or point me in the right dirrection for some help. I have installed the trial version of photoshop before i look to buy into the creative cloud and have run into a problem. I have issues actually opening files or creating new files once i have closed photoshop once. The only solution for this i have acutally found requires me to have to restart my whole system if i need to then access photoshop, which seems a touch excessive.

       

      This is the exact problem i am having at the moment: https://www.youtube.com/watch?v=QoWKJbIf3BI

      And there was a whole other thread raised about this here: http://forums.adobe.com/message/6301368#6301368

       

      But there was no answer, so i was hoping to try and get one. I have tried all of the options listed in the list and even have uninstalled Photoshop and reinstalled it a few times to be 100% sure along with clearing out my settings.

       

      I have checked i have no virus's and this is a fresh install of windows 8.1 - Here are my specs:

      i7 4770k OC'ed to 3.9GHz

      Asus GTX 780

      Samsung 840EVO SSD

      Photoshop CC is the version im trialling.

       

      Hope you can help me!