2 Replies Latest reply on Apr 19, 2014 2:13 PM by just answer my question

    Urgent: Adobe, stop everything and help me.

    just answer my question

      I pay for the creative cloud license, and still see the charge every month, but some how my subscription got bumped down to a "trial".  Now that trial has expired and I am still billed, but I do not have working licenses for the software I need. 

      I am in my last few weeks of grad school thesis, and of any point in my life, it is most critical that I have access to the software I pay for right now. 

      The email I received confirming the purchase did not include a serial number or license, so I have no idea how to fix the problem, but I really really need this working immediately.  I can not stress enough how important this be resolved ASAP.