4 Replies Latest reply on Apr 20, 2014 7:49 PM by Thenuk De Silva

    Edge Animate ReInstall Problem

    Thenuk De Silva

      I downloaded and installed edge animate through creative cloud, however when I launched it, it failed to launch and instead I received an error message about something missing. So I uninstalled it hoping to reinstall however creative cloud still thinks I have it installed and therefore wont allow me to reinstall. What should I do.


      The error message says its sise by side configuration is incorrect.

      And then it says look at event log or command line sxstrace.exe tool for more detail.

      What is wrong.