2 Replies Latest reply on Apr 21, 2014 7:17 AM by Beverley Gray

    malware?

    edmonds312

      todayI received an email stating my adobe export suscripition was suspended ?I am afraid to open as I do not know if it is from adobe??? Tom Edmonds

        • 1. Re: malware?
          ssprengel Adobe Community Professional & MVP

          It is difficult for others to guess without seeing the e-mail you received.   If you can examine the links without clicking on them, do they point to www.adobe.com <http://www.adobe.com>  or creative.adobe.com or somewhere else?   Malware typically points to other webservers than what the text of the e-mail refers to.

           

          One thing to do would be to login to www.adobe.com <http://www.adobe.com>  and creative.adobe.com and check your account status, there, instead of clicking links in an e-mail.

          • 2. Re: malware?
            Beverley Gray Adobe Employee

            Hi edmonds312

             

            I can see that your ExportPDF subscription is suspended as payment was unsuccessful.  If you wish to update your payment details, please contact Chat support for assistance: http://helpx.adobe.com/contact.html

             

            Alternatively, you can sign up for a new subscription.

             

            Kind regards

             

            Bev