1 Reply Latest reply on Apr 21, 2014 11:30 AM by John T Smith

    Multiple Applications failing to launch in Mac OSX Mavericks

    nrbfilm

      Hi there,

       

      I recently updated my Mac Pro to Mac OSX Mavericks (OS X 10.9.2), and since that time, I have experienced multiple applications in my Adobe CC Subscription failing to launch. As a first step, I attempted to uninstall the applications so that I could reinstall them and see if that fixed the problem. However, when I go to uninstall the applications, I get the same message (crash report) that I get when I attempt to launch them, so I'm unable to uninstall the applications.

       

      I'm not sure what the protocal is, or where I can send the crash reports to get a better idea of what is going wrong. Below I've listed a series of applications that are failing to launch, then the applications that are launching and running perfectly fine, along with some information about the computer I'm running on to see if the hardware might be out-of-date and adding to the problem.

       

      Thanks in advance for any help you can offer and I look forward to hearing from anyone that could provide some insight!

       

       

       

      Applications that are Crashing (all are CC versions):

       

      Photoshop

      Prelude

      Audition

      Speedgrade

      Dreamweaver

      InDesign

      Illustrator

      Firework

      Flash Builder

      Flash

      InCopy

      Adobe Acrobat Pro

       

       

      Applications that are Working (all are CC versions):

       

      Premiere Pro

      Bridge

      Lightroom 5.4

      Adobe Media Encoder

      Scout

      Muse

       

       

      About the Mac I'm working on:

       

      Mac Pro

      Early 2008

      Processor: 2 x 2.8 GHz Quad-Core Intel Xeon

      Memory: 16gb 800 MHz DDR2 FB-DIMM

      Graphics: ATI Radeon HD 5770 1024 MB