Have you logged out of your Cloud subscription and then back in?
Chat Now button near the bottom for Activation and Deactivation problems may help
Upgrade single to all Cloud http://forums.adobe.com/thread/1235382
I've done all of those. None of them work.
I've been "helped" by the customer service on the chat box twice. They didn't do anything except waste my time and escalate the ticket - which has then sat ignored for 3, and 5 days respectively, with one of them being "withdrawn" by Adobe with no explanation and no resolution.
At this point I'm not interested in wasting anymore of my time with their overseas customer service. I was hoping to get someone from stateside that would be able to take a look at this post and take action.
Appreciate the links but none of those resolve my problem. My problem is that they upgraded my membership but something didn't take effect in their system, so, in their system's eyes I'm not actually signed up for creative cloud.