4 Replies Latest reply: Apr 23, 2014 12:23 AM by Peter Grainge RSS

    RoboHelp 10 generated code with unknown property name

    howlandster77 Community Member
    howlandster77 Apr 21, 2014 12:48 PM

      When I compiled my help project, using the WebHelp option, RoboHelp 10 generated code with unknow property name, which results in garbled text on one of the pages. Does anyone know of a solution to this problem, or why it happened?

       

      Thanks!

        • 1. Re: RoboHelp 10 generated code with unknown property name
          Peter Grainge CommunityMVP
          Peter Grainge Apr 22, 2014 1:17 AM (in response to howlandster77)

          Tell us more about this "unknown property name". Is that in an error message you are seeing?

           

          See www.grainge.org for RoboHelp and Authoring tips

           

           

          @petergrainge

          • 2. Re: RoboHelp 10 generated code with unknown property name
            Captiv8r CommunityMVP
            Captiv8r Apr 22, 2014 6:05 AM (in response to Peter Grainge)

            Hi there

             

            I was thinking that perhaps screen captures would be helpful here. We need at least two.

             

            First one should show the topic that appears to be garbled.

             

            Second one should show perhaps the first twenty lines of the HTML Code of that topic.

             

            Please reply using the browser and use the little camera icon to share the pics.

             

            tmp1.png

             

            Cheers... Rick

            • 3. Re: RoboHelp 10 generated code with unknown property name
              howlandster77 Community Member
              howlandster77 Apr 22, 2014 1:49 PM (in response to Captiv8r)

              Here are the screens shots of the generated text, with the error diplayed in firbug, with the HTML. 

               

               

              2014-04-22_15-46-58-text-big.png

               

               

               

              2014-04-22_15-43-31-error.png

               

              <p lang="en-US" style="margin-left: -0.5in;

                          mso-bidi-font-size: 12.0pt;

                          font-family: Arial, sans-serif;

                          mso-fareast-font-family: 'Times New Roman';

                          mso-bidi-font-family: 'Times New Roman';

                          mso-ansi-language: EN-US;

                          mso-fareast-language: EN-US;

                          mso-bidi-language: AR-SA;">Check

                  the questions you want to add to your tracer. <br>

                 Select individual questions by checking the box on the left

                  side of the question and clicking the right single arrow to

                  move them from the <span style="font-weight: bold;">Search

                  Results </span>list to the <span style="font-weight: bold;">Selected

                  Questions </span>list. You can also select all questions by

                  clicking the right double arrow. To remove questions from

                  the <span style="font-weight: bold;">Selected Questions</span>

                  list to <span style="font-weight: bold;">Search Results </span>list

                  click the left arrow. To remove all questions click the left

                  double arrow.</p>

               

              <ol style="list-style: lower-alpha;">

              <ol style="list-style: lower-alpha;">

                <ol start="4" style="list-style: lower-alpha;">

                 <li style="font-size: 10pt;"><p lang="en-US" style="margin-left: -0.5in;

                          mso-bidi-font-size: 12.0pt;

                          font-family: Arial, sans-serif;

                          mso-fareast-font-family: 'Times New Roman';

                          mso-bidi-font-family: 'Times New Roman';

                          mso-ansi-language: EN-US;

                          mso-fareast-language: EN-US;

                          mso-bidi-language: AR-SA;">Check

                  the questions you want to add to your tracer. <br>

                 Select individual questions by checking the box on the left

                  side of the question and clicking the right single arrow to

                  move them from the <span style="font-weight: bold;">Search

                  Results </span>list to the <span style="font-weight: bold;">Selected

                  Questions </span>list. You can also select all questions by

                  clicking the right double arrow. To remove questions from

                  the <span style="font-weight: bold;">Selected Questions</span>

                  list to <span style="font-weight: bold;">Search Results </span>list

                  click the left arrow. To remove all questions click the left

                  double arrow.</p></li>

                 <li style="font-size: 10pt;"><p lang="en-US" style="margin-left: -0.5in;

                          mso-fareast-font-family: 'Times New Roman';

                          mso-bidi-font-family: 'Times New Roman';

                          mso-ansi-language: EN-US;

                          mso-fareast-language: EN-US;

                          mso-bidi-language: AR-SA;

                          mso-bidi-font-size: 12.0pt;

                          font-family: Arial, sans-serif;">Repeat

                  steps a - d to continue building your tracer.</p></li>

                </ol>

              </ol>

              </ol>

               

               

              Thanks so much for your help!

              • 4. Re: RoboHelp 10 generated code with unknown property name
                Peter Grainge CommunityMVP
                Peter Grainge Apr 23, 2014 12:23 AM (in response to howlandster77)

                So it is not Rh or the browser telling you Unknown Property Name but another tool you didn't mention.

                 

                It looks like you have imported a Word document and brought in the unwanted stuff that Word creates. See Importing on my site and you will get cleaner code.

                 

                Alternatively, you could clean up the CSS but make a back up first.

                 

                See www.grainge.org for RoboHelp and Authoring tips

                 

                 

                @petergrainge