1 Reply Latest reply on Apr 23, 2014 3:35 AM by pwillener

    Errors related with installing Flashruntime

    KimNanhee

      Hi Adobe members,

       

      I launch Korean website as www.naver.com. "Adobe Flashruntime instaling" message appears on the bottom of main homepage.

      System SKU is Windows 8 with IE10. I try to re-install Flash Player from your website but I failed. The error message is "The newer version is already installed".

      If so, Why I have to see message related with flashruntime ?

      It;s same after check IE compatibility mode.

      I attached several screen shots but Korean. I;m sorry about it. 

      It's very urgent issue due to our customer claim. Please advise me about it.

       

      I wanna know the root cause and resolution. 

       

      Thanks.

      Flashruntime설치액티브X뜸1.png

      Flashruntime설치액티브X뜸2.png

      Flashruntime설치액티브X뜸3.png

      설치하는동안오류+발생메세지(Explorer브라우저에+Flash포함됨)뜸.png

      윈도우플래시플레이어업데이트기록.png