Hi Adobe members,
I launch Korean website as www.naver.com. "Adobe Flashruntime instaling" message appears on the bottom of main homepage.
System SKU is Windows 8 with IE10. I try to re-install Flash Player from your website but I failed. The error message is "The newer version is already installed".
If so, Why I have to see message related with flashruntime ?
It;s same after check IE compatibility mode.
I attached several screen shots but Korean. I;m sorry about it.
It's very urgent issue due to our customer claim. Please advise me about it.
I wanna know the root cause and resolution.
Flash Player on Windows 8 comes already preinstalled in IE10/IE11; you should not be required to install it manually.
To update Flash Player on Windows 8.x you need to run Windows Update.
If Flash Player is missing from IE10/IE11 you need to download it from the Microsoft website via http://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-8.html#main-pars_header _0