Please try the solutions below :
Solution 1: Clean up cached user login information.
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Delete the opm.db file.
Launch Creative Cloud.
Solution 2: Reset the Hosts file.
Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference Adobe (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Let me know how it goes.
1 person found this helpful
Welcome to the Adobe Forums,
You can go through the following :
Hope this information helps you.
I tried solution 1 but it did not work.
I opened the hosts file and it contains the following:
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
I'm afraid to delete that, because I don't want to cause problems with other software. Are you saying save a backup of my current host file, and create a new host file with both of these lines deleted?