8 Replies Latest reply on Apr 24, 2014 12:34 PM by A.T. Romano

    Problems with the transferring of Element 3 to 12

    tonebone Level 1

      The pre icon still shows on the previous work done in element 3 after the full purchase of element 12. I must indicate that I had download the pretrial prior to the full purchase. When opening up the file which is now element 12 the window indicate missing codec.  I originally had windows xp-computer crashed; now have windows 7 home premium and element 12.  Element 12 will not see in the old work with Neat Video noise software-it indicates in the lower right hand corner Neat Video is unlicensed.  So, what could be going on?   

      I download the codec for windows 7.  When loading element 12 you can see Neat Video and other templates being installed, but can not see program in the

      old work.  I really hate to start all over again with this one project.


      What might I be doing wrong or have not done.


      Thank you.