2 Replies Latest reply on Apr 24, 2014 6:10 PM by kristinaparkinson

    "Renew your subscription" endless loop, unable to use any Adobe program

    kristinaparkinson

      I am stuck in a loop.

       

      It first started yesterday morning, nothing about my internet access or security settings have changed.

       

      Every time I go to open any Adobe program, I get a pop up box to "Renew your subscription", saying that I am signed in to the correct account. I click Try Again, get "Thank you. Your subscription to Creative Cloud is now active. Click Continue to use your product." I click Continue, pop up box closes, then a new pop up box opens 2 seconds later with "Renew your subscription". The same cycle occurs if I click "Have a different Adobe ID?" and enter my password to sign in.

       

      A couple of times when attempting to connect, I have gotten the license agreement, clicked Accept, and get "Thank you. Creative Cloud will now be licensed for ..... Click continue to enjoy the software." I click continue, the pop up box closes, then a new pop up box opens 2 seconds later with "Renew your subscription".

       

      I am unable to use any Adobe product.

       

       

      Mac OSX 10.8.5

       

      Subscription active.

       

      Do not see any option to "License this Software"

       

      No Adobe entries in my hosts file.

       

      I am able to access https://lm.licenses.adobe.com/ successfully.

       

      I have uninstalled and reinstalled the Create Cloud app.