8 Replies Latest reply on Aug 30, 2014 8:41 PM by A.T. Romano

    Premiere Elements 12 crashes on launch


      I am trying to install and use PE12 for the first time. I have read many of the threads about this but have run to a dead end so any help would be appreciated.


      On loading it gets as far as Loading ImporterQuickTime.prm and then fails. It is a purchased download with the Elements 12 bundle (Element works fine).


      I have uninstalled and reinstalled Quicktime.

      I have uninstalled and reinstalled PE12

      I have uninstalled older versions of other Adobe software (this is the first time I have tried Premiere Elements)

      I have tried a newer video driver, and rolled back to a driver that dates prior to July 2013.

      I have removed the 12.0 folder in C:\Users\User\AppData\Roaming\Adobe\Premiere Elements

      I have disabled the firewall, MS Security Essentials and Malwarebytes.


      I probably have done other things too since I have been struggling with this for 4 hours. Not impressed that this is an issue going back to PE7 at least and there is no good Adobe help that can be found on this.



      Win7 64 bit (SP1)

      Quad Core Q8400 2.67 GHz

      NVidia GeForce GT240

      5 gb RAM


           Kingston SVP200S37A2 - 103 gb free

           WDC WD10 EALX-009BA0 - 359 gb free

           WDC WD10 EARS-00Y5B1 - 695 gb free

           WDC WD1002FAEX-007BA - 884 gb free




      Thanks for any help anyone can provide.