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Welcome to the Adobe Forums,
These links have some important information.
Not really helping. It's not about updating the CC program. It's about updates provided BY the CC program.
And why the second link? What does that have to do with this issue?
I would really like for Adobe to fix the problem, or to fix the CC program. Contacting support isn't going to solve that, because the problem is not on my end (other than that I don't know what a "request" might be).