2 Replies Latest reply on Apr 24, 2014 5:32 AM by Garima.J

    Can´t find/get my serial number

    Fapil

      I made two onlline subscriptions ( AI and PS) but i can´t find my Serial number. When i try to look at my ID produts info it says i don´t have  serial number because i didn´t registed the product.

      My question is how do i regist a product if i didn´t receive an e-mail from Adobe saying the code of my subscriptions produts?

        • 1. Re: Can´t find/get my serial number
          Arnaud Mélon Adobe Employee

          Hello Fapil,

           

          There is no serial numbers needed to activate the products.

           

          Please try the solutions below :

           

          Solution 1: Clean up cached user login information.

              Close the Creative Cloud application.

              Navigate to the OOBE folder.

              Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE

              Delete the opm.db file.

              Launch Creative Cloud.

           

          Solution 2: Reset the Hosts file.

              Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.

              Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.

              Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.

              Search the hosts file for entries that reference Adobe (for example, 127.0.0.1 activate.adobe.com) and delete these entries.

              Save and close the file.

           

          Let me know how it goes.

           

          Thank you.

           

          Arnaud.

          • 2. Re: Can´t find/get my serial number
            Garima.J JapanEmployeeModerator

            Hi Fapil ,

             

            Welcome to Adobe Forums

             

            There is no Serial Number For Subscription. You can follow the below mentioned link for solution -

             

            http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

             

            Let us know if that helps !

             

            Thanks

            Garima