8 Replies Latest reply on Apr 25, 2014 2:17 AM by PolarBear74

    Adobe Premiere Elements 12 has stopped working

    PolarBear74

      Running Premiere Elements 12 since last September.  Although we don't always get along, it would always launch for me.  This problem has been happening since Wednesday.  I believe Microsoft updates were applied Wednesday morning, but not sure this affects the Elements startup.  I applied the Premiere Elements 12 update on Wednesday morning, I though the installation said update 12.1.0.0, but it could have been 12.0.0.1.  I remember a 12 and a 1 and a zero.  The program starts, displays the spash screen, I click on Video Editor, which present  the Existing Project or New Project tabs, clicking either of these causes the problem.  Here are the details-

       

      Problem signature:

       

      Problem Event Name: APPCRASH

      Application Name: Adobe Premiere Elements.exe

      Application Version: 12.0.0.0

      Application Timestamp: 530bd24a

      Fault Module Name: WorkspaceManager.dll

      Fault Module Version: 0.0.0.0

      Fault Module Timestamp: 523cd2f7

      Exception Code: c0000005

      Exception Offset: 0000000000013070

      OS Version: 6.1.7601.2.1.0.256.1

      Locale ID: 1033

      Additional Information 1: 548c

      Additional Information 2: 548cd48eca8b94a71c47df1fc7a5ed12

      Additional Information 3: 252a

      Additional Information 4: 252a1a8470036fa2eb4b513e907014d9

       

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      I find is interesting that I applied the update, but the app version is listed as 12.0.0.0, may give someone a clue.  Control Panel says Premiere Elements 12.1.0.0 is installed.  OS is Windows 7 54-bit.  8GB RAM.

      Comments and suggestions welcome.