The question becomes "Are you sure that you have the right serial number?"
If you registered Premiere Elements 7, I would expect your product and its serial number should be listed at http://www.adobe.com and "My Products" at the top right of the page, probably where it shows Welcome and your ID once you sign in.
Given you have the correct serial number, have you
a. turned off your antivirus and firewalls?
b. have you tried several times to enter the serial number?
Are you working with the Internet on?
Please check out the above and then let us know the outcome.
...Yes to everything above. same outcome.
when i showed adobe the serial number on my account they tell me the activation servers are down...not sure whats going on with it.
Thanks for the reply.
Did Adobe imply that the Activation Servers were down for everyone, version 7 through 12, or just for your case?
I have been having a terrible time activating version 12 after I deactivated it for some troubleshooting. Now your comment makes me wonder what is going on with Adobe and product activation.
I will try to get more information in the morning. Adobe is the only one who can activate its software. There is no troubleshooting that a user to user community such as this can do with those types of matter.