2 Replies Latest reply on Apr 25, 2014 5:59 AM by Eshant_Jindal

    Problem with creative cloud installation

    Carlos V

      Hi everyone! i´am trying to update the creative cloud because i have a problem with illustrator and photoshop (can´t run illustrator). I´ve usnistall them (with cleaner tool) and then i try to open the creative cloud installer to install them again. When i execute it an error pop´s up and stop the installation.

       

      The message that appears is:

       

      There seems to be a problem with the installation (error code: A12E1). For troubleshooting tips ...

       

      Do anyone knows what could happen?

       

      I´am running Mac OS X 10.7.5

       

      Thanks!